Returns & Exchanges

At Redi-Thotics, we stand behind the quality of our orthotics and offer a 30-day satisfaction guarantee to ensure you find the perfect fit for your comfort. If you are not completely satisfied with your purchase, you may return or exchange your items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the orthotics in their original product box and include a copy of your packing slip or a note with your RMA number clearly written.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label or use your preferred carrier to send the package back to our designated distribution center.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your full refund to the original payment method or ship your replacement pair within 3-5 business days.